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Testimonies

Personal touch may be a thing of the past for the NHS

Location: UK » North West » M
Personal touch may be a thing of the past for the NHS

I am a medical secretary and take great pride in my job. I have always struggled to keep up with my workload but somehow always manage to keep up and my priority is to deal with every patient query. 

We have three secretaries due to leave our department and we are told they won’t be replaced. I’m worried that the remaining secretaries will have such a huge workload that we won’t have time for the patients and relatives who are worried about results and treatments. 

It’s not just typing clinic letters and dealing with the results, it’s giving the personal touch - something that may well be a thing of the past. Having dealt with private hospitals, my opinion is that the majority of NHS workers show more care and compassion that those in the private sector.

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